Introduction

NeuWave Robotics Ltd (“NeuWave,” “we,” “our,” or “us”) is dedicated to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal data, and it explains your rights under applicable data protection laws, including the General Data Protection Regulation (“GDPR”). 

This policy applies to all personal data collected through our website, email communications, or other interactions with NeuWave. It does not apply to third-party websites linked from our platforms. We recommend reviewing the privacy policies of any third-party websites you interact with.

We regularly review and update this policy to reflect changes in our practices or applicable regulations. 

1. Important Information and Who We Are

Controller

NeuWave Robotics Ltd is responsible for the processing of your personal data and ensuring its handling complies with relevant data protection laws, including GDPR requirements.

Contact Details

NeuWave Robotics Ltd
207 Regent Street, W1B 3HH
London, United Kingdom.

E-mail : [email protected]
Phone : +44 207566 3937

2. Data We Collect About You

Categories of Data

We may collect, use, and store various type of personal data, including:

• Identity Data: Such as your name, title, and job role.
• Contact Data: Such as your email address, phone number, and postal address.
• Financial Data: Information necessary for payments, including billing details. 
• Technical Data: Such as your IP address, browser type, and device information. 
• Usage Data: Details about your interactions with our website or emails. 
• Marketing and Communication Data: Your preferences for receiving communications from us.

   

Aggregated Data

We may generate aggregated or anonymized data for analytical purposes. This type of data does not identify individuals and is not considered personal data under the law. 

How We Collect Your Data

We collect personal data through:

• Direct Interactions: When you contact us, submit a form, or request services. 
• Automated Technologies: Using cookies, analytics  tools, or server logs as you browse our website. 
• Third-Party Sources: Data from service providers or analytics platforms.

   

Legal Grounds for Processing Your Data

We process personal data based on the following legal grounds:

• Performance of a Contract: To provide the products or services you have requested.
• Legitimate Interest: To improve our services, business operations, and communications. 
• Consent: When required for specific activities, such as marketing. 
• Legal Obligations: To comply with laws and regulations, including GDPR.

   

How We Use Your Data

We may use your personal data to:

• Respond to enquiries or provide requested services. 
• Deliver updates about our products, services, or company news.
• Improve the functionality of our website and enhance user experience.
• Fulfil our legal, regulatory, or contractual obligations.

   

Information Collected by the Website

Our website’s servers do not automatically recognize specific information about individual users. When you request pages from our server, it automatically collects some information about your preferences, including your Internet Protocol (“IP”) address.

The user-supplied information collected through the registration process may be used to improve content, analyse needs, and deliver relevant marketing updates. We do not share this information with third parties for commercial purposes unless explicitly stated. 

Sharing Your Data

We may share your personal data with:

• Service Providers: Such as IT, analytics, and marketing providers.
• Legal Authorities: When required to comply with applicable laws or regulations. 
• Business Transitions: In cases such as mergers, acquisitions, or asset transfers. 

We may disclose your Personal Data within NeuWave Robotics Ltd and ensure its processing complies with all applicable legal and security standards.

We ensure that all third parties respect your data’s confidentiality and use it solely for authorised purposes. 

International Transfers

If we transfer your personal data outside the UK or EEA, we will:

• Ensure transfers are to countries deemed to have adequate protection standards. 
• Use legally approved mechanisms, such as standard contractual clauses, as outlined by GDPR. 

By continuing to use our services, you consent to these transfers where necessary for our operations. 

Data Security

We employ robust security measures to protect your personal data, including encryption, firewalls, and secure servers. While we strive to maintain high standards, no system is entirely foolproof. 

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected.
• Comply with legal, regulatory, or tax obligations.

If you would like more specific information about retention periods, please contact us. 

Your Rights

Under applicable data protection laws, including GDPR, you may have the following rights:

• Access: Request access to your personal data. 
• Correction: Request correction of inaccurate or incomplete data. 
• Erasure: Request deletion of your data, subject to legal limitations.
• Restriction: Request limitation on the processing of your data. 
• Data Portability: Request a copy of your data in a transferable format. 
• Objection: Object to data processing based on legitimate interests or for direct marketing. 
• Withdrawal of Consent: Revoke consent for specific processing activities.  

To exercise your rights, please contact us using the details above. 

Marketing and Communications

We may send marketing communications if you have opted in. You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly. 

Cookies and Tracking

We use cookies to enhance your browsing experience and analyse user behaviour. You can manage cookie preferences via browser settings. 

How Enquiry Messages are Handled

We may preserve the content of any enquiry or email received. Any personal data contained in these messages will only be used in line with this policy. Messages may be monitored for quality assurance and compliance. 

Complaints

If you believe we have not adequately addressed your concerns, you can contact us at [email protected]. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/global/contact-us 

This Privacy Policy reflects NeuWave Robotics Ltd’s commitment to safeguarding your personal data and ensuring transparency in our data practices. 


Last Updated: 3rd December 2024